Privacy Policy

Last updated: April 1, 2026

1. Overview

PureSpace (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you engage our services (garment care, housekeeping, staffing, facilities, and related services).

A privacy policy is legally expected to disclose how data is collected, used, and protected to ensure transparency and trust.

2. Information We Collect

A. Information You Provide

  • Name, phone number, email

  • Service address + unit number

  • Building + access instructions (doorman, lockbox, etc.)

  • Garment/service details (brand, quantity, preferences)

  • Payment information (processed via third-party processors)

  • Communications (SMS, calls, email)

B. Automatically Collected

  • Device/IP data

  • Website usage (if applicable)

  • QR code metadata (building-specific tracking)

C. Operational Data

  • Order history

  • Service photos (before/after, quality control)

  • Inventory logs (garment tracking, tagging)

3. How We Use Your Information

We use your data to:

  • Fulfill and manage services (pickup, cleaning, delivery)

  • Coordinate building access and logistics

  • Process payments and billing

  • Communicate via SMS/email (scheduling, updates)

  • Improve operations and service quality

  • Prevent fraud, loss, or disputes

  • Comply with legal obligations

We do NOT sell your personal information.

4. SMS & Communication Policy

  • You opt-in by contacting us or using QR/text systems

  • Messages include scheduling, service updates, and support

  • You may opt out anytime by replying “STOP”

  • We do not share phone numbers for marketing resale

5. Sharing of Information

We only share data when necessary:

  • Internal staff and service teams

  • Contractors assigned to your service

  • Software platforms (DropLocker, CRM, payment processors)

  • Building management (when required for access coordination)

  • Legal authorities (if required)

All third parties are expected to maintain confidentiality.

6. Data Security

We implement:

  • Restricted access to customer data

  • Secure platforms for payments (we do NOT store card details)

  • Operational controls (limited staff visibility by role)

However, no system is 100% secure.

7. Data Retention

We retain data only as long as necessary for:

  • Service fulfillment

  • Accounting/legal compliance

  • Operational continuity (e.g., repeat clients)

You may request deletion at any time.

8. Your Rights

You may:

  • Request access to your data

  • Request corrections

  • Request deletion

  • Opt out of communications

(California residents may have additional rights under applicable law.)

9. Sensitive Scenarios (Important for Your Business)

  • Garment Loss / Claims: Service records and inventory logs may be used to adjudicate claims

  • Building Services: Limited data may be shared with property managers to complete work

  • Photos: Used strictly for quality control and dispute resolution

10. Updates

We may update this policy periodically. Continued use = acceptance.

11. Contact

PureSpace
hi@pure.space
212-603-9156

🔐 PURESPACE PRIVACY POLICY — STAFF / CONTRACTORS

1. Scope

Applies to:

  • Employees

  • 1099 contractors

  • Temporary staff

  • Valet / concierge staff

  • Cleaning teams

2. Information We Collect

A. Identity & Employment

  • Name, phone, email

  • Address

  • ID / eligibility verification (if required)

  • Tax documentation (W-2 / 1099)

B. Operational Data

  • Time tracking (Sling, logs)

  • Work assignments

  • Performance notes

  • Client feedback

C. Device / Activity (if applicable)

  • App usage (DropLocker / scheduling tools)

  • GPS/time logs (if enabled)

  • Communication logs (work-related)

3. How We Use Staff Data

  • Assign jobs and routes

  • Manage payroll and compensation

  • Monitor performance and reliability

  • Ensure service quality

  • Protect company and client assets

  • Investigate incidents or disputes

4. Client Data Handling Rules (CRITICAL)

Staff must:

  • Only access client data needed for the job

  • Never store client info on personal devices

  • Never contact clients outside company channels

  • Never share client information

Violation = immediate termination.

5. Monitoring & Oversight

We may monitor:

  • Work activity

  • Time logs

  • Communications related to operations

This is strictly for operational integrity and service quality.

6. Data Sharing

Staff data may be shared with:

  • Payroll providers (Gusto)

  • Scheduling platforms

  • Insurance/legal entities

  • Enterprise clients (limited, role-based)

7. Data Retention

We retain staff data for:

  • Payroll compliance

  • Legal requirements

  • Operational records

8. Confidentiality Obligations

All staff are bound to:

  • Protect company IP

  • Protect client data

  • Maintain confidentiality even after termination

9. Security Expectations

Staff must:

  • Use secure devices

  • Not share login credentials

  • Report breaches immediately

10. Your Rights

Staff may request:

  • Access to personal records

  • Corrections

  • Clarification on data usage

11. Violations

Misuse of data may result in:

  • Termination

  • Legal action

  • Financial liability