Frequently Asked Questions
How does it work?
1. Just toss your items in an available locker.
2. Let us know the locker number via app, text, or web.
3. We’ll pick up the order and get it back to you in 2 business days, Monday - Saturday.
It’s as easy as 1-2-3! It’s that simple. We use a software that tracks items, so everything is logged and notifications are automatic.
Are PureSpace lockers & kiosks really open 24 hours?
Yes, our public locations or kiosks are accessible 24 hours a day, 7 days a week, but we do have certain pick up and delivery hours. We do not pick up on Sundays. Customer support hours are Monday through Friday during normal business hours at email@example.com or 212-603-9156.
Do I have to pay for a locker?
Nope, you can use any open locker and there is no fee to use a locker. Once we pick up your clothing, the locker you chose becomes available for any other customer.
Can PureSpace accommodate special instructions?
Yep! There’s a section for notes in the app. If we have a problem understanding any of your instructions, we’ll reach out!
When do I pay?
Save your preferred payment method when you register. You are charged the second our transporters drop off your completed order.
Can I drop off at one location and pick up at another location?
Unfortunately, no - we find it risks complications to have multiple legs, we'll let you guys know when we roll out new services.
Will a comforter fit into a locker?
Yes, PureSpace lockers hold up to 75 pounds.
What if my order doesn’t fit in one locker?
Place an order for each locker used.
We have a zealous approach to garment care.
Please email us at firstname.lastname@example.org or call us at 212-603-9156 for anything.