Frequently Asked Questions
How does it work?
1. Just drop off your items in an available locker or your concierge.
2. Let us know the locker number via app, text, or web.
3. We’ll pick up the order and get it back to you. Most dry cleaning items are returned in 2 operating days, Monday - Saturday.
It’s as easy as 1-2-3! It’s that simple. We use a software that tracks items, so everything is logged and notifications are automatic.
Are PureSpace lockers & kiosks really open 24 hours?
Yes, our public locations or kiosks are accessible 24 hours a day, 7 days a week, but we do have certain pick up and delivery hours. We do not pick up on Sundays. Customer support hours are Monday through Friday during normal business hours at firstname.lastname@example.org or 212-603-9156.
Do I have to pay for a locker?
Nope, you can use any open locker and there is no fee to use a locker. Once we pick up your clothing, the locker you chose becomes available for another client.
Can PureSpace accommodate special instructions?
Yep! There’s a section for notes in the app. If we have a problem understanding any of your instructions, we’ll reach out!
Where can I put my preferences?
There’s a preference section in the app. No plastic, extra starch, pants crease, etc. - just let us know for Preferred and Signature Services!
When do I pay?
Save your preferred payment method when you register. You are charged when our transporters drop off your completed order.
Can I drop off at one location and pick up at another location?
Unfortunately, no - we find it risks complications to have multiple legs, we'll let you guys know when we roll out new services.
Will a comforter fit into a locker?
Yes, PureSpace lockers hold up to 75 pounds.
Can I place multiple orders in one locker?
Yup! If it fits, we’ll take care of it. Just be sure to place different types of services into different bags and choose the services on the app. (i.e. - dry cleaning, laundry and shoe repair in separate bags and just click all three on the app when you place an order.)
What if my order doesn’t fit in one locker?
Place an order for each locker used.
How can I help do my part in closing the loop on fashion and garment care?
Feel free to return hangers and plastic bags back into the zippered compartment on the bottom of your garment bag. Plus, did you know that we accept clothing donations for second home placement and re/upcycling?
We have a zealous approach to garment care.
Please email us at email@example.com or call us at 212-603-9156 for anything.