HOSPITALITY FIRST

How does it work?

1. Drop off with your concierge or locker using your PureSpace bag or any disposable bag.

2. Place an app order or text us at 212-603-9156.

3. Pick up your order when you receive the notifications.

It’s as easy as 1-2-3! It’s that simple. We use a software that tracks items, so everything is logged and notifications are automatic. Just drop off before 6:00 pm to make the cutoff time for pick ups.

Most dry cleaning items are returned in 2 operating days, Monday - Saturday. Some heavy items like down coats and specialty items like leather and suede take longer.

It’s my first time. What do I do?

Drop off your order with a completed first timer card with your front desk or in a secured locker.

When do I pay?

Enter your preferred payment method here. You are charged when our transporters drop off your completed order.

What’s the difference between Preferred and Value Services?

Our Preferred Services includes dry cleaning, which prolongs garment life spans. Specific textiles can only be dry cleaned like linen, rayon, wool, suede, leather, etc. Dry cleaning is excellent for the removal of oil based stains. Remember, stains are easier to remove the sooner you get them to us! Your items will be returned to you in your PureSpace garment bag.

Our Value Services includes laundry for Wash & Fold and Laundered & Pressed Shirts. Wash and Fold items are wet cleaned, dried then hand folded and returned in your PureSpace Wash and Fold bag. Laundered Shirts are wet cleaned then machine pressed.

What services do you offer?

We're primarily a tech based garment care company. We offer three tiers of garment care:

-Value (wash and fold, laundered shirts)
-Preferred (standard dry cleaning)
-Signature Services (couture, bespoke, green cleaning)

Depending on your buildling location, we may also offer additional services like housekeeping, childcare, massages, petcare, event planning and more!

What bag do I use for my 1st order?

For first time clients, please use any disposable bag with your name and cell phone included.

For returning clients, please use your personalized PureSpace garment bag.

What's the difference between the laundry bag and garment bag?

We have two different types of bags:

Dry cleaning (DC) bags are used for items that require individual inspection, inventorying, and specialized care. Each garment is processed separately using fabric-appropriate methods. Please place all dry-clean-only items directly into the garment bag and secure the drawstring. Laundered Shirts (LS) should also be placed in this bag - if you also have DC items, please place the LS in a separate bag before placing inside your DC garment bag.

Laundry bags are used for wash & fold (W&F) service, which is processed by weight. Items in these bags are not opened or individually inventoried prior to washing to ensure efficiency and prevent loss. All contents are washed together unless otherwise noted. If you'd like light and dark clothing to be washed separately, please place items in separate bags or let us know at the time of drop off so we can have our team process it on your behalf for a fee.

Important: Items are always processed according to the bag they are received in. If you’re ever unsure which bag to use, our concierge team is happy to guide you.

If you don't have a PureSpace bag, please use any disposable bag. 1. Write your name 2. Write PureSpace 3. Write Order type DC, LS or W&F. This allows us to correctly identify your bag, allows the front desk to release it to us and helps us process your order correctly.

What types of dry cleaning do you offer?

We offer standard dry cleaning, green cleaning and wet cleaning (specialzed process without the use of any chemicals for dry clean only clothing).

Can PureSpace accommodate my preferences or special instructions?

Yep! There’s a section for notes and preferences in the app/website. No plastic, extra starch, pants crease, etc. - just let us know and we’ll reach out if we need further clarification or feel free to contact us.

How can I help do my part in closing the loop on fashion and garment care?

Feel free to return hangers and plastic bags back into the zippered compartment on the bottom of your garment bag. Plus, did you know that we accept clothing donations for charities, second home placement and re/upcycling?

Why are the inventory email and final receipt different?

As our operations team gets to work on your order, they may determine that more or less processing is required than previously anticipated during the inventory process. As such, you may see differences in processing and pricing.

Are PureSpace lockers & kiosks really open 24 hours?

Yes, our public locations or kiosks are accessible 24 hours a day, 7 days a week, but we do have certain pick up and delivery hours. We do not pick up on Sundays. Customer support hours are Monday through Friday during normal business hours at contact@pure.space or 212-603-9156.

Do I have to pay for a locker?

Nope, you can use any open locker and there is no fee to use a locker. Once we pick up your clothing, the locker you chose becomes available for another client.

Can I drop off at one location and pick up at another location?

Unfortunately, no - we find it risks complications to have multiple legs, we'll let you guys know when we roll out new services.

Will a comforter fit into a locker?

Yes, PureSpace lockers hold up to 75 pounds and here’s the pricing menu for household goods.

Can I place multiple orders in one locker?

Yup! If it fits, we’ll take care of it. Just be sure to place different types of services into different bags and choose the services on the app. (i.e. - dry cleaning, laundry and shoe repair in separate bags and just click all three on the app when you place an order.)

What if my order doesn’t fit in one locker?

Place an order for each locker used.

Does PureSpace provide quotes?

Yep! Write "quote" to us via app, email or text when you place an order. Due to our quick turnaround times, you must let us know in writing for a quote prior to or when placing an order.

How does PureSpace communicate?

Our automated email and text notifications keep you in the loop so you can see where your clothing is in the process. Make sure you check the emails and cell numers associated with your account.

What happens to unpaid orders?

Our team will take your order to our warehouse and it will be stored for 6 months before it is donated to a charity. Remittance is required to release these orders so they can be scanned for delivery. You must contact our team at hi@pure.space to let us know that payment has been submitted. Please note that there may be a re-delivery fee and it may take up to 4 business days to have orders re-delivered after remittance notification.

How does housekeeping work?

Feel free to give us your time and date preference. We'll also need to know your apartment configuration and apartment access instructions. We require a valid card on file to schedule your appointment. Payment is processed after the cleaning is completed.

How does pet care work?

Feel free to give us your time and date preference. We'll also need to know your pet's name, age and temperament. Once a team or team members are assigned, you'll receive the final pricing and we'll move forward with your persmision. Please also include apartment access instructions. We require a valid card on file to schedule your appointment. Payment is processed after the cleaning is completed.

Small Items

For smaller items such as socks, undergarments, gloves, or beanies, we recommend noting them in the order notes when placing your request. These pieces are often included unintentionally, so calling them out helps our team confirm that they’re meant to be cleaned and ensures everything is properly inventoried and processed.

Please feel free to let us know anytime if you’d like specific items included — we’re always happy to take care of them.

Specialty Items

Specialty items such as leather, suede, and fur require a 2-3 week turnaround because they’re skins, not fabrics — and they must be treated very differently to preserve their integrity, shape, and feel.

We use a charcoal vacuum drying chamber, which gently removes moisture at low temperatures. This minimizes stress on the skin, prevents distortion, and helps preserve the natural oils in the material.

Slow drying is essential: These materials cannot be heat-dried or rushed. Fast drying causes shrinkage, stiffness, wrinkling, and cracking. Instead, items are dried gradually to allow the skin fibers to relax and reset naturally.

Conditioning and re-oiling: After cleaning, skins must be conditioned and re-oiled to prevent brittleness. For fur, this step is critical to minimize hair loss, matting, and shedding and to keep the pelts supple.

Hand finishing and shaping: Each piece is carefully reshaped by hand during and after drying to ensure it returns with proper drape and structure.

As these materials are inherently delicate and irreplaceable, the extended turnaround ensures they’re treated with the highest level of care, rather than being rushed through a process that could permanently damage them.